Reference

How crownaction Handles Your Personal Information

Your account data belongs to you, and we treat it that way — from the moment you register through every deposit you make via PayPal, Venmo, or Play+.

Account Data You ControlPayPal, Venmo, Play+ Transaction PrivacyNo Data Sold to Third PartiesClear Retention PeriodsDirect Contact for Data Requests
crownaction How crownaction Handles Your Personal Information
REACH OUR TEAM

How to Contact Us About Your Privacy

Have a question about your data or want to submit a deletion request? Our account support team handles privacy inquiries directly. Reach out through any of the channels below, and include your registered email address so we can locate your account quickly. We aim to acknowledge every privacy request within a reasonable timeframe and will follow up with next steps.

Live Chat Start a live chat session from your account dashboard. Our support team can direct your inquiry to the privacy team or escalate data requests on your behalf.
Email Support Send a detailed message to our support email address. Include your account username and a clear description of your data request for the fastest possible response.
Account Help Center Log into your account and visit the Help section to submit a formal data access or correction request through our internal ticketing system.
DATA HANDLING PRACTICES

How We Protect and Manage the Data We Hold

We approach data handling the same way we approach payouts — with clear processes, no unnecessary steps, and nothing that should surprise you. Your account information is stored on secured servers with encryption in transit and at rest. We conduct periodic reviews of who inside our organization has access to personal data and why. Where we share data with third parties — such as identity verification providers or payment processors — those relationships are governed by data-sharing agreements that limit use to the stated purpose only.

Cookie Usage

We use session and analytics cookies to keep you logged in and to understand how the lobby is navigated. You can manage cookie preferences through your browser settings at any time.

Account Security

Login activity is monitored for unusual patterns. If we detect a suspicious access attempt on your account, we will notify you via the email address on file before any action is taken.

Data Retention

We keep your account records as long as your account remains open plus any period required by state law. Once that period lapses and deletion is requested, we remove your data from active systems.

Your Correction Rights

If any information we hold about you is inaccurate — your address, phone number, or linked payment method — you can update it directly in your account settings or contact support to flag the discrepancy.

Common Questions About Your Data at crownaction

We get a lot of questions about data — who sees it, how long we keep it, and what you can do if something looks wrong. Here are the ones we hear most often, answered plainly.

We collect your name, date of birth, email address, mailing address, and any payment details you add — such as your linked PayPal or Venmo account — to verify your identity and process transactions.

We share data only with processors needed to complete your transactions, such as PayPal, Venmo, or Play+, and with identity verification providers. We do not sell or share your data with advertisers.

Submit a data access request through live chat or our support email. Include your registered email address, and our team will compile and send you a summary of your account data.

Yes. Where permitted by applicable state law, you can request deletion of your personal data. Contact our support team with your account details, and we will confirm what can be removed and when.

Payment details processed through PayPal, Venmo, or Play+ are handled by those providers under their own security standards. We do not store full card numbers or bank credentials on our servers.

We retain records for the period required by state law following account closure. After that requirement is satisfied, your data is removed from active systems upon a valid deletion request.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.